Everything, in plain words

Shipping & delivery

Orders are prepared and dispatched within 1 to 2 working days of payment being confirmed.

Every parcel is fully insured, tracked and requires a signature on delivery. Delivery fees depend on the destination and are shown at checkout; delivery is complimentary above the free-shipping threshold.

International orders may be subject to import duties and taxes charged by the destination country; these are the recipient's responsibility.

Complimentary on orders over $2,500.

Payment

After you place an order request, your concierge sends a secure payment link or bank-transfer details within one working day. Your pieces are held for 48 hours while payment is completed.

We never ask for card numbers, PINs or passwords in chat, email or on this website's order form. If anyone asks for them in our name, please tell us.

Prices are shown in US dollars; other currencies are indicative and settled at the day's rate.

Returns & exchanges

You may return an order within 14 days of delivery for a refund or exchange, provided the pieces are unworn, unaltered and in their original packaging with all tags and certificates.

Made-to-order, engraved or resized pieces, and fragrance once opened, are final sale.

Refunds go back to the original method of payment within 7 working days of the piece passing inspection. Exchanges are subject to availability. Your concierge arranges an insured collection.

Cancellations & changes

An order can be cancelled for a full refund, or its delivery address changed, any time before it has been dispatched.

Once an order has shipped, please arrange a return on delivery instead.

Authenticity & provenance

Every piece comes with a certificate of authenticity from its atelier. Diamonds and coloured stones above 0.5 carat are supplied with an independent gemmological report.

We buy directly from the ateliers we represent. We do not sell pre-owned or unverified pieces.

Warranty & after-care

Jewellery and timepieces carry a 2-year craftsmanship warranty covering manufacturing defects. Complimentary cleaning and inspection are included in the first year.

Normal wear, accidental damage and loss are not covered, but our ateliers repair and restore any piece we have sold, at a fair price.

Ring sizing

Your first resize is complimentary within 30 days of delivery and takes 7 to 10 working days. Resized rings are final sale.

Not sure of your size? Ask the concierge for the ring-size guide, or book a fitting in the atelier.

Gifting

Add a gift note at checkout and we'll wrap the piece in a signature box with a handwritten card. Gift orders ship without prices or invoices inside the parcel.

Giving a ring? Choose a size, and the recipient can have it resized for free within 30 days.

Care guide

Jewellery: store each piece separately in its pouch, remove before swimming, exercising or applying perfume, and wipe with a soft cloth. Pearls should be the last thing on and the first thing off.

Leather: avoid prolonged rain and direct sun, rotate bags, stuff them in storage and use the dust bag.

Garments: dry-clean only unless the label says otherwise; hang gowns and coats on padded hangers.

Watches: keep away from magnets and water unless the case is specifically rated; service every 4 to 5 years.

Private styling appointments

Book a one-hour private appointment in the Victoria Island atelier, or by video call from anywhere. Your stylist will pull pieces in advance based on your occasion and budget.

Appointments are complimentary and carry no obligation to buy.