Legal
Privacy & terms
How we handle your information, and the basis on which we sell.
What we collect
When you place an order request, book an appointment, write to us or chat with the concierge, we collect the details you give us: your name, email, phone number, delivery address and the contents of your messages. We use them only to serve you: to prepare and deliver your order, reply to you, and arrange appointments and after-care.
What we never collect
This website never asks for card numbers, PINs or passwords. Payment is arranged separately through a secure link or bank transfer sent by your concierge. If anyone asks for these details in our name, do not share them and please tell us.
The concierge
Our concierge is an AI assistant. Conversations are stored so that our team can follow up on requests, such as hand-offs, returns and appointments, and to improve our service. Please do not share sensitive personal information in chat.
Your bag and wishlist
Your bag, wishlist and currency preference are stored in your own browser, not on our servers, until you place an order request.
Sharing
We share delivery details with the couriers who carry your parcel and never sell your information. You can ask us to correct or delete your data at any time by contacting the team.
Orders & terms of sale
An order request reserves your pieces for 48 hours; a sale is complete when payment is confirmed. Prices are in US dollars. Returns, cancellations, warranty and delivery are described on the Client Care page and form part of these terms.